Privacy

This policy explains when and why PTCL collects your personal information, how we use it, the conditions under which we may share it with others, and how we keep it secure.

PTCL is committed to safeguarding the privacy of our website visitors, customers and training course attendees. If you have any questions or concerns about this policy or how we handle your personal information, please get in touch.

Who are we?

How do we collect information from you?

What type of information do we collect?

How is your information used?

How long is your information held for?

Who is your information shared with?

Transfers outside of the EEA

What rights do you have regarding your data?

How do I complain to the regulator?

Protea Training Company Limited is a company registered in England & Wales (registration number (8236815), with its registered offices at 25 Weaving Mews, Skelmanthorpe, Huddersfield, West Yorkshire. United Kingdom. HD8 9ZF.

We are registered with the Information Commissioner’s Office under registration number ZA926366, and act as the data controller in the collection, storage, processing and protection of your personal information.

When you visit or browse our website, we collect information in accordance with our cookie policy.

When you attend one of our training courses, we collect information from you when you fill in the course register and any supporting forms or paperwork.

We may also collect data from you when you contact us by email, or on the telephone. Some phone calls may be recorded for training or quality purposes. You will be clearly informed if this is the case.

When you visit our website, we will collect information about

Your computer’s IP address
Your browser and operating system
Details of which pages you viewed, and the date and time at which you requested them
The address of the webpage or source of the email message that directed you to the website

When you attend a training course, we will collect

Your name and contact details
Your driving licence details. If you do not hold a UK licence, this may include your nationality and date of birth
Your employer’s name
We may also collect your contact and payment details

When you visit to our website, the information gathered is used

To meet our legal obligation to ensure the security and safety of the personal information we gather, and
To meet our legitimate interest in maintaining the secure and efficient operation of our website and networks
To measure the effectiveness of our website and marketing communications.

When you attend a course, we use your information as part of PTCL's legitimate interest in providing you with training. In particular:

To provide you with a certificate confirming your attendance at the course.
To upload completed periodic training hours to the Government’s Recording and Evidencing database
To inform FORS of your training
To request your feedback and suggestions, but only if you consent to this

We regularly review how long we hold your information for, to ensure we don’t keep it longer than necessary. In some cases, we hold your data because we are legally required to. When we no longer need your data, it will be destroyed or erased.

Course attendance details (your name and licence details) are for 6 years
Contact details will be held until you opt to stop receiving our marketing messages, or until we elect to stop sending such messages

We will only share your personal data for the purposes outlined in this policy, or when we are legally required to do so, or when we have your explicit consent to do so.

When you attend a course, your information will be shared with:

JAUPT for them to monitor and manage approved centres and the training uploaded to the DVSA system, and where necessary, share your data with member state authorities to confirm Driver CPC entitlement abroad. Contact JAUPT at enquiries@jaupt.org.uk for more information.
Your information may be uploaded to the DVSA recording and evidencing database in order to record your CPC training hours.
We may share your information with Freight Operators Recognition Scheme as part of the administration of Freight Operators Recognition Scheme.
If your training was purchased by your employer, we may report your information to them.

To conduct our business, we may also share your personal information with third parties who will process it on our behalf. These parties will only use your personal information for purposes mentioned in this policy. We may share your personal information with

Our accountants, only when it is necessary to manage our accounts and tax affairs
Advisors we may employ, only when it is necessary for them to provide relevant advice
Our insurers, only when necessary to pursue a claim or potential claim
Independent contractors we may employ, only when necessary for them to perform the task they have been contracted for.

Personal information you submit to us may be transferred, stored or processed outside of the European Economic Area (‘EEA’). By submitting your personal data, you agree to this transfer, storage or processing. We will take all reasonable steps to ensure that data transferred, stored or processed in this way is handled in accordance with this privacy policy.

You have the right to have any mistakes in your data corrected.
You have the right to request a copy of the data we hold about you.
Where PTCL processes your data to achieve our own legitimate interests, you have the right to object to our processing of your personal data.
If you believe PTCL does not have a valid reason to process your data, you may restrict our processing of your data until we can prove that we do.
You have the right to request that the data we hold about you is erased. For example, if you do not want to be contacted, you can ask to have your contact details removed.

If you want to exercise any of these rights, or have any other privacy questions, please email proteatrainingcoltd@hotmail.com.

If you are unhappy with the way we handle your information, please visit https://ico.org.uk/concerns/